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What is a Gap Analysis? Do I need one?

All organisations have a management system of some sort, documenting some of the ways they do things (processes/procedures) and their rules (policies), as well as keeping certain records.  A Gap Analysis identifies how much what you do already will meet ISO Quality Management System requirements, and where different or additional information is needed. So don't waste time and money reinventing the wheel.

Why bother with an ISO 9001 Quality Management System? 10 FAQs

Not sure why you should bother with an ISO 9001 Quality Management System? Here are 10 FAQs explaining how it will help your business save time and money, improve customer satisfaction and increase revenue.

How do I get ISO certification? Follow these 10 steps

Need ISO management system certification? Click to see an infographic showing a simple summary of the 10 steps — from identifying key drivers, through to development, implementation and auditing. They apply whether your focus is on Quality, Safety, Environment, Food Safety, or any other ISO standard.

The Death of Innovation?

Innovation is normally regarded as a positive force.  But a quick look at the thesaurus shows that there is a mix of positive and negative synonyms for innovation. Modernisation, alteration, deviation, modification, mutation, newness, variation, vicissitude – to name a few.

The reality is that innovation implies change and when it comes to processes, be they […]

ISO 9001:2015 Significant Changes to Clause 4 – The Context of the Organisation

Only 6 weeks till September 2015 when the new version of ISO 9001 will be published
 

The impending update to ISO 9001 is the first major revision since 2000. This blog, and the ones to follow, are about the major changes you will see in ISO 9001:2015.
Significant Change – Context of the Organisation
The contents of this clause […]

Training for Profitability

Training helps to turn the theory of quality and safety into reality. Effective training should be a fundamental part of a company’s management system as it can help prevent many quality, safety and environmental problems from ever occurring.  Dare I say it – training even improves profitability.
Some Facts
A study by the American Management Association found […]

ISO Management Systems – 5 Questions Auditors Ask

I have quite a few clients due to be audited soon so I thought I’d write about the things auditors tend to ask. Of course no one can predict all their questions (they are human beings after all), but you can bet that the following 5 questions will be amongst them.
1. What is your policy?
Quality/OHS/Environmental/Energy/Food […]

If You’ve Got ISO Objectives You Need Action Plans

A recent newsletter was about setting meaningful objectives and targets for ISO 9001 Quality Management Systems, AS 4801 Occupational Health and Safety Management Systems, and ISO 14001 Environmental Management Systems. You know, the sort of objectives that help your business grow, reduce costs and even save lives.

If you have objectives you need action plans. Action […]

3 Tips for Meaningful ISO Objectives and Targets

ISO 9001 Quality Management Systems, ISO 14001 Environmental Management Systems, and AS 4801 OHS Management Systems all require the setting of relevant objectives.
 Why?
Objectives are goalposts and as such they drive improvement. The reason why many organisations do not reach their full potential or remain stagnant is that they don’t have this mechanism.  They simply run […]

Reduce Costs & Improve Performance

Many companies want ISO certification so they can tick a box on tender requests and thus increase their chances of being shortlisted for valuable tenders. This is one good reason but ISO systems can do so much more.  When an ISO system is written with your business needs and goals in mind, when it is […]

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Facts and Fallacies about ISO Management Systems
Insights into ISO 9001:2015
Insights into ISO 14001:2015