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The Death of Innovation?

Innovation is normally regarded as a positive force.  But a quick look at the thesaurus shows that there is a mix of positive and negative synonyms for innovation. Modernisation, alteration, deviation, modification, mutation, newness, variation, vicissitude – to name a few.

The reality is that innovation implies change and when it comes to processes, be they […]

ISO 9001:2015 Significant Changes to Clause 4 – The Context of the Organisation

Only 6 weeks till September 2015 when the new version of ISO 9001 will be published
 

The impending update to ISO 9001 is the first major revision since 2000. This blog, and the ones to follow, are about the major changes you will see in ISO 9001:2015.
Significant Change – Context of the Organisation
The contents of this clause […]

Training for Profitability

Training helps to turn the theory of quality and safety into reality. Effective training should be a fundamental part of a company’s management system as it can help prevent many quality, safety and environmental problems from ever occurring.  Dare I say it – training even improves profitability.
Some Facts
A study by the American Management Association found […]

ISO Management Systems – 5 Questions Auditors Ask

I have quite a few clients due to be audited soon so I thought I’d write about the things auditors tend to ask. Of course no one can predict all their questions (they are human beings after all), but you can bet that the following 5 questions will be amongst them.
1. What is your policy?
Quality/OHS/Environmental/Energy/Food […]

If You’ve Got ISO Objectives You Need Action Plans

A recent newsletter was about setting meaningful objectives and targets for ISO 9001 Quality Management Systems, AS 4801 Occupational Health and Safety Management Systems, and ISO 14001 Environmental Management Systems. You know, the sort of objectives that help your business grow, reduce costs and even save lives.

If you have objectives you need action plans. Action […]

3 Tips for Meaningful ISO Objectives and Targets

ISO 9001 Quality Management Systems, ISO 14001 Environmental Management Systems, and AS 4801 OHS Management Systems all require the setting of relevant objectives.
 Why?
Objectives are goalposts and as such they drive improvement. The reason why many organisations do not reach their full potential or remain stagnant is that they don’t have this mechanism.  They simply run […]

Reduce Costs & Improve Performance

Many companies want ISO certification so they can tick a box on tender requests and thus increase their chances of being shortlisted for valuable tenders. This is one good reason but ISO systems can do so much more.  When an ISO system is written with your business needs and goals in mind, when it is […]

Top 6 Tips: Choosing a Consultant

You know you need to implement a management system be it ISO 9001 for quality, ISO 14001 for the environment, AS 4801 for safety, ISO 50001 for energy, or a combination of these. You’ve decided that it’s too hard/time consuming/risky to do it yourself. You need a consultant. They have to be experienced, highly effective […]

Quality Policies: 5 Things You Must Know

Yes, I can hear you groaning already. Quality policies, motherhood statements, stick them on the wall and forget about them. Correct? You may feel that way, but the standard for ISO 9001 Quality Management Systems clearly states that you must have a quality policy. It does not so clearly states what should be in it. […]

Is Certification Worth It?

Is Certification Worth It?
“To be or not to be that is the question” although I don’t think Hamlet had certification in mind when he said this. It is a decision to be taken on business grounds. Here are some of the reasons why organisations choose certification:

By setting a clear goal, certification motivates staff and […]

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Facts and Fallacies about ISO Management Systems
Insights into ISO 9001:2015
Insights into ISO 14001:2015