How to use QuickLinks
What are some specific ways QuickLinks can help Golf Course Superintendents?
Matt: One of the features that Supers really like is the ability to assign tasks to their staff from anywhere. QuickLinks can be accessed on your smart phone, and also on your staff’s smart phone. So you can assign a task to one of your employees who’s out on the course and he’ll receive it as an email on his phone. Even better, you can do that from anywhere. So even if you’re away from the course on other business, you can still quickly and easily communicate the job with your staff. Then when he finishes the job, you’ll see an acknowledgement on your phone.
So QuickLinks is a communication tool?
Matt: Yes it is, but it’s much more than that. One of the other features that’s very popular is the chemicals log. We all know many products are needed to keep a golf courses in shape – fertilisers, pesticides – and we all know that records need to be kept of those chemicals. No-one likes it, but that’s what has to be done, and it usually involves a whole lot of paperwork or multiple computer programs being filled in. Now QuickLinks does it all. In fact you can assign, for example, a fertilising job to one of your staff via QuickLinks on your phone, direct to your staff member’s phone. When he finishes the job, he can record the usage of fertiliser on his phone. The fertiliser inventory is automatically updated. There’s no double entry or calculations to perform.
How does QuickLinks perform all the communication to staff?
Matt: QuickLinks is a cloud based system. That means it lives in the internet, so to speak. So you and your staff member can log onto the same system from different devices, just like two people in different locations can browse the same website simultaneously. But you don’t need to worry about getting your head around the technical detail — some other smart person has already worked it out for you. You don’t have to understand how an aeroplane flies to catch one from Sydney to Melbourne, do you?
What are some of the staff management features in QuickLinks?
Matt: I think this is something you’ll really like. All bosses hate dealing with staff issues, right? We just wish they would go away, but sometimes they don’t. Now QuickLinks helps you to avoid staff problems in the first place, and resolve them quickly when they do occur.
One of the most important features of The Golf Code is that it spells out the responsibilities and obligations of staff members, which they must understand and sign off on. This information is stored in QuickLinks.
Let’s say, for example, you have a staff member who you suspect has a substance abuse problem. The policies and procedures that GrowEQ has put in to QuickLinks means you have an explicitly written pathway to investigate and solve this staff problem, and you know that the staff member has signed off on the agreement to abide by your policies. Now you can go to the staff member, confident in your approach, and deal with the problem.
How many workplaces don’t deal with these sorts of issues, because they’re too hard? I can’t pretend that QuickLinks makes the problem easy, but it does make dealing with it far more straightforward, and gives you confidence that you are doing the right thing. So QuickLinks is a great support tool for bosses.
How is the QuickLinks system tailored to the requirements of different golf courses?
Matt: There’s no “one size fits all,” so we write the system to suit your course — you have the final say about what goes into it. We can also write systems that are outside The Golf Code to help you run your course. For example, food safety policies to help the clubhouse or the Pro Shop. Why take risks on things like that when your reputation on the line?