When it comes to processes, the introduction of new ideas and improvements can cause conflict within the organisation and inconsistent customer experiences outside the organisation. But documenting your knowledge succinctly and accessibly can help you make the case for change and foster innovation.
Accountability in any organisation is the cornerstone of good governance and ultimately, good performance. Without process accountability, organisations have no means of ensuring that their organisational goals are likely to be met. So here are 3 situations to avoid.
If employees have access to current, accurate information and know how their processes impact on others, they will make fewer mistakes and get the job done faster and better. With a more efficient workplace they'll have more time for process improvement and for the customer.
GrowEQ has been busy helping clients achieve greater efficiency, risk reduction and improved productivity over the past year. Now we're ready to help you identify and implement what your business needs to gain a competitive edge.