If asked the question “should Donald Trump be certified?” I think many people would answer with an unqualified “YES!” But what about a slightly different question: “Would the Trump Administration pass an audit to be certified to ISO 9001?” Let’s have a look at that question from an auditor’s perspective, and see if we can give an educated answer… Clause 5 Leadership Clause 5 of the ISO 9001 standard calls for “leadership and commitment...by taking accountability…ensuring resources are available…and supporting [...]
We all know that process improvement in a business will increase efficiency and productivity, while also driving profits. We also know that if we can implement process improvement properly, our lives and the lives of our staff will be easier and our careers more fulfilling. So why is it so hard to do? Actually, it doesn't have to be difficult.
It happens in every business at some stage… you realise that your processes are inefficient, laborious, and starting to cost money. So how do you fix them? Here is a step by step guide to business process improvement:
All organisations have a management system of some sort, documenting some of the ways they do things (processes/procedures) and their rules (policies), as well as keeping certain records. A Gap Analysis identifies how much what you do already will meet ISO Quality Management System requirements, and where different or additional information is needed. So don't waste time and money reinventing the wheel.
Not sure why you should bother with an ISO 9001 Quality Management System? Here are 10 FAQs explaining how it will help your business save time and money, improve customer satisfaction and increase revenue.
Need ISO management system certification? Click to see an infographic showing a simple summary of the 10 steps — from identifying key drivers, through to development, implementation and auditing. They apply whether your focus is on Quality, Safety, Environment, Food Safety, or any other ISO standard.
A new version of ISO 9001:2015 Quality management systems – Requirements was published in September 2015. This update is not only the first since ISO 9001:2008, it is also the first major revision since ISO 9001:2000 which essentially consolidated three previous standards - ISO 9001, ISO 9002 and ISO 9003. In other words . . . this change is a biggy! All transition activities must be completed by 15 March 2018, so it's time to act NOW.
Complexities caused by poor processes, confusing role definitions, or unclear accountabilities can be damaging to growth, performance and innovation. Follow these tips to reduce the complexity that leads to unnecessary costs and organisational friction.
Accountability in any organisation is the cornerstone of good governance and ultimately, good performance. Without process accountability, organisations have no means of ensuring that their organisational goals are likely to be met. So here are 3 situations to avoid.
Don't cringe when you hear the word 'audit'. Make the most of it. Good managers use audits to add value to their business, by identifying key areas for improvement, driving and measuring better processes, reducing risk and strengthening internal controls.