ISO 9001 Quality Management Systems Archives | Page 4 of 4 | GrowEQ: ISO systems, Process Improvement & Management

Three Guidelines for Writing Quality Policies

Yes, I can hear you groaning already. Quality policies, motherhood statements, stick them on the wall and forget about them. Correct? You may feel that way, but the standard for ISO 9001 Quality Management Systems clearly states that you must have a quality policy. It does not so clearly state what should be in it and how to communicate it. I shall explain that here. 5 Management Responsibility 5.3 Quality Policy What does ISO 9001 Say? ISO 9001 has the [...]

ISO 9001 – Customer Focus

An understanding of customers’ needs and expectations is critical to the success of any organisation. Even charities and not-for-profit organisations need to satisfy their customers if they are to receive the funding that keeps them going. Given this, one might think that the clause in ISO 9001 on customer focus would be more than just one sentence. However, the need to meet customer requirements is either implied or explicitly stated in many clauses throughout the standard, not just this one. [...]

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