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The Death of Innovation?

Innovation is normally regarded as a positive force.  But a quick look at the thesaurus shows that there is a mix of positive and negative synonyms for innovation. Modernisation, alteration, deviation, modification, mutation, newness, variation, vicissitude – to name a few.

The reality is that innovation implies change and when it comes to processes, be they […]

4 Ways to Reduce Complexity

When I talk about complexity let me make it clear. I am not talking the fact that we offer products and services over a wide geographic area, or the number of products and services we offer, or the diversity of our customers. I am talking about the individual complexity that the vast majority of us, as […]

Agility – what I’ve learnt from Google Maps

I’m sure that most of you have used Google Maps but for the luddites amongst us, here is a description.

Google Maps is software that provides location information through satellite imagery. Think of it as an interactive street directory that knows where you are. As well as telling you how to get there, it checks possible […]

Increase Accountability to Improve Performance

Accountability in any organisation is the cornerstone of good governance and ultimately, good performance. Without process accountability, organisations have no means of ensuring that their organisational goals are likely to be met.

But before discussing the importance of accountability we need to define it.  The person who is accountable for a process is responsible for how well the […]

What is Normal for the Spider is Chaos for the Fly

Like most organisations I’m sure you have lots of information that is designed to explain how to do things. Goodness, if you are really organised, these documents will take the form of policies, procedures, work instructions, forms, and so forth.

You may be the person who has written these or who hired the person who did. […]

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Facts and Fallacies about ISO Management Systems
Insights into ISO 9001:2015
Insights into ISO 14001:2015