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If You’ve Got ISO Objectives You Need Action Plans

A recent newsletter was about setting meaningful objectives and targets for ISO 9001 Quality Management Systems, AS 4801 Occupational Health and Safety Management Systems, and ISO 14001 Environmental Management Systems. You know, the sort of objectives that help your business grow, reduce costs and even save lives.

If you have objectives you need action plans. Action […]

3 Tips for Meaningful ISO Objectives and Targets

ISO 9001 Quality Management Systems, ISO 14001 Environmental Management Systems, and AS 4801 OHS Management Systems all require the setting of relevant objectives.
 Why?
Objectives are goalposts and as such they drive improvement. The reason why many organisations do not reach their full potential or remain stagnant is that they don’t have this mechanism.  They simply run […]

Reduce Costs & Improve Performance

Many companies want ISO certification so they can tick a box on tender requests and thus increase their chances of being shortlisted for valuable tenders. This is one good reason but ISO systems can do so much more.  When an ISO system is written with your business needs and goals in mind, when it is […]

Top 6 Tips: Choosing a Consultant

You know you need to implement a management system be it ISO 9001 for quality, ISO 14001 for the environment, AS 4801 for safety, ISO 50001 for energy, or a combination of these. You’ve decided that it’s too hard/time consuming/risky to do it yourself. You need a consultant. They have to be experienced, highly effective […]

Is Certification Worth It?

Is Certification Worth It?
“To be or not to be that is the question” although I don’t think Hamlet had certification in mind when he said this. It is a decision to be taken on business grounds. Here are some of the reasons why organisations choose certification:

By setting a clear goal, certification motivates staff and […]

Simple Rules on Purchasing

Simple Rules on Purchasing – Part I 
When it comes to purchasing goods and services for your business the ISO 9001 Quality Management Systems standard is full of good common sense. Here is what it says –

7 Product Realisation
7.4 Purchasing
7.4.1 Purchasing Process

The organization shall ensure that purchased product conforms to specified purchase requirements. The type and […]

What on Earth is Preventive Action?

If the preventive action clause in the management standards confuses you, join the club! Most people find this one confusing – “I record the problems (non conformances) AND I fix them (short term corrective actions) AND I address the root causes of problems (long term corrective actions). What more do they want?”

All three of the […]

Keep it Simple

The following information is so important that it is one of my downloadable Top 5 Essential Tips for ISO systems. Why is it so important? Because a) your management system must be simple and practical or your staff won’t use it; b) cumbersome systems don’t help a business achieve its goals; and c) overcomplicated systems […]

What are Corrective Actions?

I ended my previous blog by stating that there is a relationship between non-conformances (problems) and corrective actions (solutions). Clearly action is necessary to fix a problem and this action can take 2 forms – immediate corrective action and root cause corrective action. The names really say it all. You need to take immediate action […]

Non-conformance is Just a Fancy Word

No Quality, WHS or Environmental System is perfect and no business is perfect. Problems may occur with the service you provide, your products, your processes, and your suppliers, the result being that stated requirements are not met. Those requirements might be stated in the specifications for the product, the service level agreements, a regulatory body, […]

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