Quality – It’s Not My Job
Responsibility and Authority In my humble opinion this is one of the most important clauses in ISO 9001 Quality Management Systems because to affect improvements staff must have the authority to make changes and clearly understand what they are responsible for. I have to go one step further and say that staff then need to held accountable for the results. If not, they will quickly learn that, in reality, they can do what they want and get away with it. [...]