ISO 9001:2015 comes with a bunch of new terms. This is partly in recognition of the fact that many organisations no longer sell objects, they sell services — and some terms in past versions of ISO 9001 were confusing.
In addition, some of these changes in terminology are indicative of wider changes that are quite significant. These new and altered terms should lead to improved awareness and general understanding of ISO 9001.
The following list is not exhaustive but it does cover the most significant changes:
If you’d like some guidance or need a sounding board, please email me at email@example.com.
All the best – Liz