When it comes to processes, the introduction of new ideas and improvements can cause conflict within the organisation and inconsistent customer experiences outside the organisation. But documenting your knowledge succinctly and accessibly can help you make the case for change and foster innovation.
Complexities caused by poor processes, confusing role definitions, or unclear accountabilities can be damaging to growth, performance and innovation. Follow these tips to reduce the complexity that leads to unnecessary costs and organisational friction.
When it comes to travel, the two most important things you need to know are where you are now and where you want to go to. In business, clear, concise, “documented” processes provide a common understanding of where we are now, enabling us to reach our destination faster, more efficiently, and with fewer arguments!
Accountability in any organisation is the cornerstone of good governance and ultimately, good performance. Without process accountability, organisations have no means of ensuring that their organisational goals are likely to be met. So here are 3 situations to avoid.
If employees have access to current, accurate information and know how their processes impact on others, they will make fewer mistakes and get the job done faster and better. With a more efficient workplace they'll have more time for process improvement and for the customer.