Don't cringe when you hear the word 'audit'. Make the most of it. Good managers use audits to add value to their business, by identifying key areas for improvement, driving and measuring better processes, reducing risk and strengthening internal controls.
If employees have access to current, accurate information and know how their processes impact on others, they will make fewer mistakes and get the job done faster and better. With a more efficient workplace they'll have more time for process improvement and for the customer.
This webinar explains the key changes and how to manage the transition process to ensure your organisation is compliant and prepared for assessment against the new standard. It also introduces you to Promapp: software that makes creating and updating processes and procedures fast, easy, and painless.
The number of manufacturers in Australia has decreased, with many products no longer being made here. But there's room in this country for smart, innovative manufacturers like Warringah Plastics, which has been implementing a simple, practical quality management system with gusto.
Whenever ISO 9001:2015 uses the term 'documented information' it implicitly expects you to control and maintain that information and its supporting medium. However, this isn't the whole story. Make sure your business meets all the requirements.
According to the new standard, “risk-based thinking has always been implicit in ISO 9001”, because Quality Management Systems have always been concerned with preventing problems. Now ISO 9001:2015 has made that explicit, so make sure your business it up to date.
Leadership is 'a process of social influence, which maximizes the efforts of others, towards the achievement of a goal.' Too many systems are a burden to organisations, a drain on resources, because they lack support from senior managers.
You know you need to implement a management system be it ISO 9001 for quality, ISO 14001 for the environment, AS 4801 for safety, ISO 50001 for energy, or a combination of these. You’ve decided that it’s too hard/time consuming/risky to do it yourself. You need a consultant. They have to be experienced, highly effective and hold a successful track record. It’s an important decision, one you can’t afford to get wrong. You need someone who’ll ensure project success. Someone [...]
Yes, I can hear you groaning already. Quality policies, motherhood statements, stick them on the wall and forget about them. Correct? You may feel that way, but the standard for ISO 9001 Quality Management Systems clearly states that you must have a quality policy. It does not so clearly states what should be in it. This is what the standard says: 5 Management Responsibility 5.3 Quality Policy Top management shall ensure that the quality policy: a) is appropriate to the [...]
Is Certification Worth It? “To be or not to be that is the question” although I don’t think Hamlet had certification in mind when he said this. It is a decision to be taken on business grounds. Here are some of the reasons why organisations choose certification: By setting a clear goal, certification motivates staff and helps to gain their commitment. Certification improves processes and refines activities. There is nothing like certification for focusing one’s attention on this key requirement. [...]
