When it comes to processes, the introduction of new ideas and improvements can cause conflict within the organisation and inconsistent customer experiences outside the organisation. But documenting your knowledge succinctly and accessibly can help you make the case for change and foster innovation.
Complexities caused by poor processes, confusing role definitions, or unclear accountabilities can be damaging to growth, performance and innovation. Follow these tips to reduce the complexity that leads to unnecessary costs and organisational friction.
Accountability in any organisation is the cornerstone of good governance and ultimately, good performance. Without process accountability, organisations have no means of ensuring that their organisational goals are likely to be met. So here are 3 situations to avoid.
This webinar explains the key changes and how to manage the transition process to ensure your organisation is compliant and prepared for assessment against the new standard. It also introduces you to Promapp: software that makes creating and updating processes and procedures fast, easy, and painless.
Understanding your organisation's 'context' means considering the external and internal issues that are relevant to its strategic direction, as well as how these could impact on your Quality Management System, and how your QMS could support your organisation’s strategy.
ISO 9001 emphasises the involvement and commitment of senior management. Those who make the final decisions, the big decisions, who provide the resources and the strategic direction. In organisations where the quality management system is not seen as essential for running the business, for managing the quality of products and services efficiently and effectively, this review becomes a cynical chore to be performed as infrequently as possible, and as quickly as possible with plenty of managers sending their apologies for [...]
Training helps to turn the theory of quality and safety into reality. Effective training should be a fundamental part of a company’s management system as it can help prevent many quality, safety and environmental problems from ever occurring. Dare I say it – training even improves profitability. Some Facts A study by the American Management Association found that companies that INCREASED their training after changes to their business reported: 63% higher productivity. 69% higher profits. 74% higher quality. In contrast, [...]
Internal Communication ISO 9001 Quality Management Systems requires the appointment of a management representative. This position may be full-time or part-time depending on the size of your organisation, the complexity and the risks. The management representative is often called the Quality Manager. If you are implementing other management systems to manage other business risks then this person could also be called the Health, Safety, Environment & Quality (HSEQ) Manager, Quality, Safety and Environment (QSE) Manager, Integrated Management System (IMS) Manager, and [...]
ISO 9001 Quality Management Systems requires the appointment of a management representative. This position may be full-time or part-time depending on the size of your organisation, the complexity and the risks. The management representative is often called the Quality Manager. If you are implementing other management systems to manage other business risks then this person could also be called the Health, Safety, Environment & Quality (HSEQ) Manager, Quality, Safety and Environment (QSE) Manager, Integrated Management System (IMS) Manager, and the list [...]
As with anything in life, you can have as many goals as you like but if you don’t have a plan you’ll probably never achieve them. Wishful thinking is not enough. One of the very first clauses in ISO 9001 advises us that the adoption of a quality management system is a strategic decision. Therefore, the quality objectives should be corporate objectives, not a set of goals that are the sole responsibility of the management representative (quality manager). They are [...]
