Complexities caused by poor processes, confusing role definitions, or unclear accountabilities can be damaging to growth, performance and innovation. Follow these tips to reduce the complexity that leads to unnecessary costs and organisational friction.
Accountability in any organisation is the cornerstone of good governance and ultimately, good performance. Without process accountability, organisations have no means of ensuring that their organisational goals are likely to be met. So here are 3 situations to avoid.
Don't cringe when you hear the word 'audit'. Make the most of it. Good managers use audits to add value to their business, by identifying key areas for improvement, driving and measuring better processes, reducing risk and strengthening internal controls.
If employees have access to current, accurate information and know how their processes impact on others, they will make fewer mistakes and get the job done faster and better. With a more efficient workplace they'll have more time for process improvement and for the customer.
This webinar explains the key changes and how to manage the transition process to ensure your organisation is compliant and prepared for assessment against the new standard. It also introduces you to Promapp: software that makes creating and updating processes and procedures fast, easy, and painless.
The number of manufacturers in Australia has decreased, with many products no longer being made here. But there's room in this country for smart, innovative manufacturers like Warringah Plastics, which has been implementing a simple, practical quality management system with gusto.
Whenever ISO 9001:2015 uses the term 'documented information' it implicitly expects you to control and maintain that information and its supporting medium. However, this isn't the whole story. Make sure your business meets all the requirements.
According to the new standard, “risk-based thinking has always been implicit in ISO 9001”, because Quality Management Systems have always been concerned with preventing problems. Now ISO 9001:2015 has made that explicit, so make sure your business it up to date.
Leadership is 'a process of social influence, which maximizes the efforts of others, towards the achievement of a goal.' Too many systems are a burden to organisations, a drain on resources, because they lack support from senior managers.
Understanding your organisation's 'context' means considering the external and internal issues that are relevant to its strategic direction, as well as how these could impact on your Quality Management System, and how your QMS could support your organisation’s strategy.