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What is a Gap Analysis? Do I need one?

All organisations have a management system of some sort, documenting some of the ways they do things (processes/procedures) and their rules (policies), as well as keeping certain records.  A Gap Analysis identifies how much what you do already will meet ISO Quality Management System requirements, and where different or additional information is needed. So don't waste time and money reinventing the wheel.

Why bother with an ISO 9001 Quality Management System? 10 FAQs

Not sure why you should bother with an ISO 9001 Quality Management System? Here are 10 FAQs explaining how it will help your business save time and money, improve customer satisfaction and increase revenue.

How do I get ISO certification? Follow these 10 steps

Need ISO management system certification? Click to see an infographic showing a simple summary of the 10 steps — from identifying key drivers, through to development, implementation and auditing. They apply whether your focus is on Quality, Safety, Environment, Food Safety, or any other ISO standard.

When Must I Transition to ISO 9001:2015? Now!

A new version of ISO 9001:2015 Quality management systems – Requirements was published in September 2015. This update is not only the first since ISO 9001:2008, it is also the first major revision since ISO 9001:2000 which essentially consolidated three previous standards - ISO 9001, ISO 9002 and ISO 9003. In other words . . . this change is a biggy! All transition activities must be completed by 15 March 2018, so it's time to act NOW.

The Death of Innovation?

Innovation is normally regarded as a positive force.  But a quick look at the thesaurus shows that there is a mix of positive and negative synonyms for innovation. Modernisation, alteration, deviation, modification, mutation, newness, variation, vicissitude – to name a few.

The reality is that innovation implies change and when it comes to processes, be they […]

4 Ways to Reduce Complexity

When I talk about complexity let me make it clear. I am not talking the fact that we offer products and services over a wide geographic area, or the number of products and services we offer, or the diversity of our customers. I am talking about the individual complexity that the vast majority of us, as […]

Increase Accountability to Improve Performance

Accountability in any organisation is the cornerstone of good governance and ultimately, good performance. Without process accountability, organisations have no means of ensuring that their organisational goals are likely to be met.

But before discussing the importance of accountability we need to define it.  The person who is accountable for a process is responsible for how well the […]

Webinar – The New ISO 9001 meets Business Process Software

This webinar explains the key changes and how to manage the transition process  to ensure that your organisation is compliant and prepared for assessment against the new standard.

It will also introduce you to Promapp – cloud based business process management software that makes creating and updating processes and procedures fast, easy, and painless. It ensures that everyone in your […]

ISO 9001:2015 Significant Changes to Clause 4 – The Context of the Organisation

Only 6 weeks till September 2015 when the new version of ISO 9001 will be published

The impending update to ISO 9001 is the first major revision since 2000. This blog, and the ones to follow, are about the major changes you will see in ISO 9001:2015.
Significant Change – Context of the Organisation
The contents of this clause […]

A Guide to ISO 9001 – Get Management Commitment

ISO 9001 emphasises the involvement and commitment of senior management. Those who make the final decisions, the big decisions, who provide the resources and the strategic direction. In organisations where the quality management system is not seen as essential for running the business, for managing the quality of products and services efficiently and effectively, this […]

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Facts and Fallacies about ISO Management Systems
Insights into ISO 9001:2015
Insights into ISO 14001:2015