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5 things a business needs to provide, to succeed at Process Improvement

We all know that process improvement in a business will increase efficiency and productivity, while also driving profits. We also know that if we can implement process improvement properly, our lives and the lives of our staff will be easier and our careers more fulfilling. So why is it so hard to do? Actually, it doesn't have to be difficult.

Business processes outdated and inefficient? Here’s how to fix them

It happens in every business at some stage… you realise that your processes are inefficient, laborious, and starting to cost money. So how do you fix them? Here is a step by step guide to business process improvement:

Quality Management System dating lessons (that’s right!)

From romance to dynamic resources... no matter what business you're in, you may learn a thing or two about the market value of Quality Management Systems from the first Asian dating service to achieve re-certification to ISO 9001:2015.

The Time to Transition is Now!

The deadline for transitioning to the latest versions of ISO 9001 Quality Management Systems and ISO 14001 Environmental Management Systems is September 2018. Don't be caught out by leaving it to the last minute.

What is a Gap Analysis? Do I need one?

All organisations have a management system of some sort, documenting some of the ways they do things (processes/procedures) and their rules (policies), as well as keeping certain records.  A Gap Analysis identifies how much what you do already will meet ISO Quality Management System requirements, and where different or additional information is needed. So don't waste time and money reinventing the wheel.

Why bother with an ISO 9001 Quality Management System? 10 FAQs

Not sure why you should bother with an ISO 9001 Quality Management System? Here are 10 FAQs explaining how it will help your business save time and money, improve customer satisfaction and increase revenue.

How do I get ISO certification? Follow these 10 steps

Need ISO management system certification? Click to see an infographic showing a simple summary of the 10 steps — from identifying key drivers, through to development, implementation and auditing. They apply whether your focus is on Quality, Safety, Environment, Food Safety, or any other ISO standard.

When Must I Transition to ISO 9001:2015? Now!

A new version of ISO 9001:2015 Quality management systems – Requirements was published in September 2015. This update is not only the first since ISO 9001:2008, it is also the first major revision since ISO 9001:2000 which essentially consolidated three previous standards - ISO 9001, ISO 9002 and ISO 9003. In other words . . . this change is a biggy! All transition activities must be completed by 15 March 2018, so it's time to act NOW.

The Death of Innovation?

When it comes to processes, the introduction of new ideas and improvements can cause conflict within the organisation and inconsistent customer experiences outside the organisation. But documenting your knowledge succinctly and accessibly can help you make the case for change and foster innovation.

Increase Accountability to Improve Performance

Accountability in any organisation is the cornerstone of good governance and ultimately, good performance. Without process accountability, organisations have no means of ensuring that their organisational goals are likely to be met. So here are 3 situations to avoid.

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