Training helps to turn the theory of quality and safety into reality. Effective training should be a fundamental part of a company’s management system as it can help prevent many quality, safety and environmental problems from ever occurring. Dare I say it – training even improves profitability.
A study by the American Management Association found […]
I have quite a few clients due to be audited soon so I thought I’d write about the things auditors tend to ask. Of course no one can predict all their questions (they are human beings after all), but you can bet that the following 5 questions will be amongst them.
1. What is your policy?
A recent newsletter was about setting meaningful objectives and targets for ISO 9001 Quality Management Systems, AS 4801 Occupational Health and Safety Management Systems, and ISO 14001 Environmental Management Systems. You know, the sort of objectives that help your business grow, reduce costs and even save lives.
If you have objectives you need action plans. Action […]
ISO 9001 Quality Management Systems, ISO 14001 Environmental Management Systems, and AS 4801 OHS Management Systems all require the setting of relevant objectives.
Objectives are goalposts and as such they drive improvement. The reason why many organisations do not reach their full potential or remain stagnant is that they don’t have this mechanism. They simply run […]
Many companies want ISO certification so they can tick a box on tender requests and thus increase their chances of being shortlisted for valuable tenders. This is one good reason but ISO systems can do so much more. When an ISO system is written with your business needs and goals in mind, when it is […]
You know you need to implement a management system be it ISO 9001 for quality, ISO 14001 for the environment, AS 4801 for safety, ISO 50001 for energy, or a combination of these. You’ve decided that it’s too hard/time consuming/risky to do it yourself. You need a consultant. They have to be experienced, highly effective […]
Yes, I can hear you groaning already. Quality policies, motherhood statements, stick them on the wall and forget about them. Correct? You may feel that way, but the standard for ISO 9001 Quality Management Systems clearly states that you must have a quality policy. It does not so clearly states what should be in it. […]
Is Certification Worth It?
“To be or not to be that is the question” although I don’t think Hamlet had certification in mind when he said this. It is a decision to be taken on business grounds. Here are some of the reasons why organisations choose certification:
By setting a clear goal, certification motivates staff and […]